Effective Date: 27 May 2026
Brand Name: Raya

Welcome to Raya. These Terms & Conditions govern your access to and use of the Raya website, products, services, social media pages, and all related platforms operated by Raya. By accessing our website, placing an order, or interacting with our services, you agree to comply with and be legally bound by these Terms & Conditions.

Please read this document carefully before using our services.

 

1. Introduction

Raya is an online jewellery and fashion accessories brand offering premium-quality products through its online platforms. These Terms & Conditions are created to ensure transparency between Raya and its customers regarding purchases, payments, shipping, exchanges, website usage, and legal responsibilities.

By continuing to browse or use our website, you confirm that:

·       You have read and understood these Terms & Conditions.

·       You agree to follow all policies mentioned in this document.

·       You are legally capable of entering into a binding agreement.

·       You are at least 18 years old or using the website under parental supervision.

If you do not agree with any part of these Terms & Conditions, please discontinue the use of our website and services.

 

2. Definitions

For the purpose of these Terms & Conditions:

·       “Company,” “Raya,” “We,” “Us,” or “Our” refers to Raya.

·       “Customer,” “User,” “You,” or “Your” refers to any person using our website or purchasing products.

·       “Website” refers to the official Raya online platform.

·       “Products” refer to jewellery, accessories, and other items sold by Raya.

·       “Services” include website access, customer support, order processing, delivery, exchanges, and related activities.

 

3. Acceptance of Terms

By accessing or using the Raya website, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

These Terms & Conditions apply to:

·       Website visitors

·       Customers placing orders

·       Social media interactions

·       Promotional campaigns

·       Any communication with Raya

Raya reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after modifications indicates acceptance of the revised terms.

 

4. Products & Product Information

Raya aims to provide accurate descriptions, images, specifications, and pricing for all products.

However:

·       Product colors may slightly vary due to photography lighting and screen resolution.

·       Product dimensions and weights may have minor variations.

·       Handmade or handcrafted jewellery may contain slight natural irregularities.

·       Packaging design may change without prior notice.

We reserve the right to:

·       Add or remove products at any time

·       Modify product descriptions or pricing

·       Discontinue any product without notice

·       Limit product quantities per customer

Raya does not guarantee permanent product availability.

 

5. Pricing & Currency

·       All prices are displayed in Indian Rupees (INR).

·       Prices are inclusive or exclusive of taxes depending on applicable laws.

·       Shipping charges, if applicable, will be displayed during checkout.

·       Prices may change without prior notice.

In case of pricing errors:

·       Raya reserves the right to cancel the order.

·       Customers will receive a refund if payment has already been completed.

We are not responsible for pricing inaccuracies caused by technical issues, software errors, or third-party platforms.

 

6. Orders & Order Confirmation

When you place an order with Raya:

·       You agree that all information provided is accurate and complete.

·       Orders are subject to availability and acceptance.

·       An order confirmation email or message does not guarantee final acceptance.

Raya reserves the right to:

·       Refuse or cancel any order

·       Limit quantities purchased

·       Cancel orders suspected of fraudulent activity

·       Cancel duplicate or bulk orders

·       Request additional verification before processing

Reasons for cancellation may include:

·       Stock unavailability

·       Incorrect pricing

·       Payment issues

·       Suspicious transactions

·       Violation of these Terms & Conditions

 

7. Payment Terms

Raya accepts payments through approved payment gateways and methods available on the website.

Customers agree that:

·       Payment information provided must be accurate.

·       Unauthorized or fraudulent payment methods must not be used.

·       Orders will only be processed after successful payment authorization.

Raya is not responsible for:

·       Bank processing delays

·       Payment gateway failures

·       Transaction declines by banks

·       Unauthorized transactions due to customer negligence

Customers are responsible for maintaining confidentiality of their banking and payment information.

 

8. Cancellation Policy

Customers may cancel orders only before dispatch.

Once an order has been shipped:

·       Cancellation requests will not be accepted.

·       Shipping charges, if applicable, are non-refundable.

Raya reserves the right to cancel orders due to:

·       Stock unavailability

·       Technical errors

·       Payment failures

·       Fraud prevention checks

 

9. User Responsibilities

Users agree not to:

·       Use the website for unlawful activities

·       Submit false information

·       Attempt unauthorized access to systems

·       Interfere with website security

·       Copy or misuse website content

·       Use bots or automated systems without permission

Violation of these Terms may result in:

·       Suspension of access

·       Cancellation of orders

·       Legal action

 

10. Intellectual Property Rights

All content available on Raya platforms is owned by Raya and protected under intellectual property laws.

This includes:

·       Logos

·       Product images

·       Videos

·       Designs

·       Graphics

·       Brand elements

·       Text content

·       Website layout

Unauthorized copying, reproduction, resale, or commercial use is strictly prohibited.

Users may not:

·       Reproduce content without permission

·       Use Raya branding for commercial purposes

·       Copy product designs or imagery

Legal action may be taken against intellectual property violations.

 

11. Privacy & Customer Data

Raya values customer privacy and takes reasonable steps to protect personal information.

Customer information may be collected for:

·       Order processing

·       Delivery services

·       Customer support

·       Marketing communication

·       Website improvements

We do not sell customer data to third parties.

However, information may be shared with:

·       Payment gateways

·       Courier partners

·       Legal authorities when required by law

Customers are responsible for maintaining confidentiality of their account and device access.

 

12. Limitation of Liability

Raya shall not be liable for:

·       Indirect damages

·       Loss of profits

·       Delivery delays

·       Technical website issues

·       Product misuse by customers

·       Allergic reactions or improper handling

Maximum liability shall not exceed the amount paid for the purchased product.

Customers use the website and products at their own discretion and risk.

 

13. Disclaimer

All products and services are provided on an “as available” basis.

Raya does not guarantee:

·       Continuous website availability

·       Error-free operation

·       Uninterrupted access

·       Complete compatibility across all devices

We reserve the right to modify, suspend, or discontinue any part of the website without notice.

 

14. Third-Party Services

The Raya website may contain links or integrations with third-party platforms including:

·       Payment providers

·       Shipping companies

·       Social media platforms

Raya is not responsible for:

·       Third-party website content

·       External platform policies

·       Third-party service interruptions

Users interact with third-party services at their own risk.

 

14. Fraud Prevention

Raya actively monitors suspicious activities and reserves the right to:

·       Hold orders for verification

·       Request identification documents

·       Cancel suspicious transactions

·       Restrict future purchases

Fraudulent activities may be reported to legal authorities.

 

14. Force Majeure

Raya shall not be responsible for delays or failures caused by events beyond reasonable control, including:

·       Natural disasters

·       Government restrictions

·       Internet failures

·       Strikes

·       Pandemic situations

·       Transportation disruptions

·       Technical outages

 

15. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.

Any disputes arising from the use of Raya services shall be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh.

 

 

16. Final Agreement

By purchasing from Raya, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Your continued use of our website and services confirms acceptance of all policies mentioned in this document.

Thank you for shopping with Raya.

© 2026 Raya. All Rights Reserved.